This is a major accomplishment for Global Crossing's IT team headed by CIO Dan Wagner, and it recognizes the successful implementation of processes that have significantly reduced the company's provisioning and response times, while steadily improving customer satisfaction.

Over the past five years, Global Crossing's IT department has diligently executed a strategy to provide a superior customer experience. During this time, Global Crossing's IT department has continued to achieve significant measurable results, which played a key role in the company's ranking this year. Most notably, provisioning cycle time for the company was reduced by 74 percent, response time was reduced by 80 percent, and operating expenses were reduced by 57 percent.

In addition to these measurable results, Global Crossing also was ranked on the merits of its automated global network inventory and management operations system -- end-to-end network (EON) and its development of an "Intelligent Front Office" (IFO) that is integrated with EON. EON combines inventory and workflow to streamline the introduction of new IP services to the marketplace, while IFO helps sales, customers and partners interact with back-end processes and systems.

For 18 consecutive years, the research editors of InformationWeek Magazine have selected and honored 500 of the most innovative users of information technology. This year, the research project gathered in-depth information directly from thousands of candidate companies about how they approach and prioritize their IT investments and key business-technology strategies. The research identified and ranked the companies following an extensive online and phone study. The InformationWeek 500 is the most detailed source of industry-specific IT budget data.

To listen to Dan Wagner's interview with the publication, click here.